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Orders & Returns

Orders & Returns


RETURNS MADE EASY 

Thanks for shopping with us Miann & Co,  we hope you purchase brings joy and amazement.

 

We offer store credit on returned full priced items only.

Please note we are unable to accept returns on sale items as these sales are final. This excludes store wide sales which we shall still provide a store credit for returned items. 

  • Item/s must be in original condition – unwashed, unworn, unstained with all tags attached.
  • The item/s must be returned within 14 days of purchase.
  • Return shipping is at the customer’s expense.
  • Unfortunately we are unable to offer a refund for any purchases made using our buy now pay later payment - AFTERPAY, ZipPay.  We do offer a store credit for colour and or size changes.

    If eligible, use our Returns Portal to lodge your return. You can find the portal here.

     

    PLEASE NOTE due to hygiene reasons, we cannot accept returns on the below products:

    - Soothers & Teethers

    - Beanies & Hats

    - Hair Accessories

    - Cosmetics

    - Underwear

    - Breast feeding & hygiene products

    - BodyICE products

    - Nappies & Nappy Accessories

    - Bedding

     

    IMPORTANT INFORMATION

     Please return your items to:

    2/92 Balliang Street, South Geelong, VIC, 3220. 

    Include your name and returns number on the front of the satchel/envelope.

    Please allow 2-3 business days for us to approve your return.

    Please allow 2-3 business days upon your parcel arriving for the return to be processed.

    Received a faulty or damaged item? 

    We’re so sorry! Please email photos and a comprehensive description of the fault to info@miannandco.com.au

    Received an incorrect item?

     Please email our Customer Service team with a description of the item you ordered and what you received to info@miannandco.com.au and this will be corrected in record speed .

     

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