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FAQs

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

WHAT PAYMENT METHODS DOES MIANN & CO ACCEPT
AND IS IT SAFE TO USE MY CREDIT CARD ONLINE? 

we accept Visa, MasterCard,. You can also choose to pay with PayPal. All payments are processed through a secure checkout system.

WHICH COUNTRIES DOES MIANN & CO SHIP TO? 

Miann & Co ships worldwide.

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY? 

Duty and taxes vary from country to country and are the responsibility of the customer.

WHY IS MY PRODUCT SLIGHTLY DIFFERENT TO WHAT APPEARS ONLINE?
All our Miann & Co products are made by hand. Whilst we sell the same design these will vary slightly in size. This is part of the unique product that you are buying with no two pieces being exactly the same.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED? 

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. 
However, we are unable to combine orders or add pieces to an existing order once it has been placed. 
Please note we aim for same or next day dispatch once an order is placed.
If you need to make any amendments, please call customer care on: (03) 8644 8299 

HOW CAN I TRACK MY ORDER? 

Australia & NZ - Please allow up to 5 working days before querying your parcel. To track your order please email us - info@miannandco.com.au - with your name, contact number and invoice number.
 
International - Although most arrive quicker, please allow up to 20 working days before querying your parcel. To track your order please email us - info@miannandco.com.au - with your name, contact number and invoice number.

HOW DO I RETURN OR EXCHANGE AN ITEM? 

Please refer to our refunds and exchange policy on the website for all details.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
 
Your refund will either be issued to the original credit card used to place the order, or as a Miann & Co store credit. Shipping costs are not refunded, unless your items are faulty. 
All customs duties and sales taxes are non-refundable. 
Please note that it can take up to 10 business days for the refund to appear in your account.

DOES MIANN & CO HAVE SEASONAL SALES?

Miann & Co offer seasonal sales twice a year these are usually end of line items. Register for email updates to be notified when our sale starts, and when we offer further reductions.

DOES MIANN & CO DO CUSTOM ORDERS?
 Due to our unique production set up we are unable to do custom orders.