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FAQS

Is my personal information kept private?
Please be assured that all personal information is kept private and confidential. Under no circumstances will we share your information with a third party. For further information, please refer to our Privacy Policy.

What payment methods do Miann & Co accept? Is it safe to use my credit card?
We currently accept the following: Visa, MasterCard, American Express, PayPal, Afterpay, Google Pay & Apple Pay along with a few other payment methods. All payments are processed via Shopify and are secure and encrypted.

What countries does Miann & Co ship to?
Miann & Co ships worldwide! We currently use Australia Post & DHL to get our orders out.

Will I have to pay duties & taxes?
Unfortunately, duties and taxes vary from country to country, payment of these (if applicable) are the responsibility of the customer.

Can I change or amend my order once it has been placed?
Before your purchases have been picked, packed and prepared for dispatch we can cancel an item, change the size/colour or edit your billing and shipping details. We are unable to combine or add pieces to an existing order once it has been placed. We aim for same day dispatch, and cannot amend orders once they have been sent. Please email Business Support for help: info@miannandco.com.au

Will I have to pay duties & taxes?
Unfortunately, duties and taxes vary from country to country, payment of these (if applicable) are the responsibility of the customer.

How can I track my order?
Australian & New Zealand Orders - You will receive tracking information in your dispatch confirmation email that you can use to track your order. Please allow up to 5 working days before querying your order. If you need to get in touch, please email Business Support: info@miannandco.com.au with your name and order number.

International: You will receive tracking information in your dispatch confirmation email that you can use to track your order. Although most arrive quicker, please allow up to 20 working days before querying your order. If you need to get in touch, please email Business Support: info@miannandco.com.au with your name and order number.

How do I return or exchange an item?
Please refer to our Orders & Returns page for more information.

Does Miann & Co go on sale?
Miann & Co offer seasonal sales twice a year. Products on sale at this time typically include end of line items. Please sign up to our newsletter to be notified of when our sales start and when we offer further reductions.

Does Miann & Co offer custom orders?
Due to the unique set up of our production, we are unable to offer custom orders.


SALE SPECIFIC FAQ


Can I return an item I purchased on sale?
Unfortunately, under no circumstances can we offer a store credit or refund on items that are purchased on sale. Please read our comprehensive size guides and product descriptions before purchasing as all sales are final. For more information, please refer to our Orders & Returns page or email Business Support at: info@miannandco.com.au

I purchased an item on sale, but it’s faulty/damaged. What can I do?
Please email Business Support at: info@miannandco.com.au along with pictures and a comprehensive description of the fault. We’ll do our best to action this issue ASAP!

Where is my order?
Due to the sheer volume of orders we receive during sale, there can be a light back log in shipping time frames. During sale, please allow up to 10 working days before querying your order (please note, this does not include Public Holidays). Once your order is dispatched, you will receive a tracking link.

If your order is urgent, please select Express shipping at checkout and it will be processed accordingly. Please note, we cannot under any circumstances prioritise orders above others. We pick and pack orders based on the earliest placed.

I was busy and missed the sale, will you honour prices for me?
Unfortunately, our sales have very strict start and end dates and are based on AEST (Australian Eastern Standard Time). Sale prices will not be honoured outside the specific sale period under any circumstances. Sale time frames are carefully selected so every customer has a chance to purchase within them.

Can I combine my two orders to save on shipping?
Due to the volume of orders we receive during sale, we cannot combine orders under any circumstances

Can I add an item to my order?
Due to the volume of orders we receive during sale, we cannot add to or amend orders under any circumstances.

Can I use two promo codes?
If our sale requires you to enter a code, or there is already a promotion running only one code can be used at any given time.

Why did I receive a refund notification?
Due to the nature of sale, combined with the volume of orders we receive and the parameters of our systems sometimes out of stock items may occur. Our best practice is to immediately refund an item once we know it is out of stock. We will send you an email informing you of the refund. Unfortunately, we cannot offer an alternative option during sale time.

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