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FAQS

Is my personal information kept private?

Please be assured that all personal information is kept private and confidential. Under no circumstances will we share your information with a third party. For further information, please refer to our Privacy Policy.

 

What payment methods do Miann & Co accept? Is it safe to use my credit card?

We currently accept the following: Visa, MasterCard, American Express, PayPal, Afterpay, Google Pay & Apple Pay along with a few other payment methods. All payments are processed via Shopify and are secure and encrypted.

 

What countries does Miann & Co ship to?

Miann & Co ships worldwide! We currently use Australia Post & DHL to get our orders out.

 

Will I have to pay duties & taxes?

Unfortunately, duties and taxes vary from country to country, payment of these (if applicable) are the responsibility of the customer.

 

Can I change or amend my order once it has been placed?

Before your purchases have been picked, packed and prepared for dispatch we can cancel an item, change the size/colour or edit your billing and shipping details. We are unable to combine or add pieces to an existing order once it has been placed. We aim for same day dispatch, and cannot amend orders once they have been sent. Please email Business Support for help: info@miannandco.com.au

 

How can I track my order?

Australian & New Zealand Orders: You will receive tracking information in your dispatch confirmation email that you can use to track your order. Please allow up to 5 working days before querying your order. If you need to get in touch, please email Business Support: info@miannandco.com.au with your name and order number.

International: You will receive tracking information in your dispatch confirmation email that you can use to track your order. Although most arrive quicker, please allow up to 20 working days before querying your order. If you need to get in touch, please email Business Support: info@miannandco.com.au with your name and order number.

 

How do I return or exchange an item?

Please refer to our Orders & Returns page for more information.

 

Does Miann & Co go on sale?

Miann & Co offer seasonal sales twice a year. Products on sale at this time typically include end of line items. Please sign up to our newsletter to be notified of when our sales start and when we offer further reductions.

 

Does Miann & Co offer custom orders?

Due to the unique set up of our production, we are unable to offer custom orders.

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