Can I return an item I purchased on sale?
Unfortunately, under no circumstances can we offer a store credit or refund on items that are purchased on sale. Please read our comprehensive size guides and product descriptions before purchasing as all sales are final. For more information, please refer to our Orders & Returns page or email Business Support at: firstname.lastname@example.org
I purchased an item on sale, but it’s faulty/damaged. What can I do?
Please email Business Support at: email@example.com along with pictures and a comprehensive description of the fault. We’ll do our best to action this issue ASAP!
Where is my order?
Due to the sheer volume of orders we receive during sale, there can be a light back log in shipping time frames. During sale, please allow up to 10 working days before querying your order (please note, this does not include Public Holidays). Once your order is dispatched, you will receive a tracking link.
If your order is urgent, please select Express shipping at checkout and it will be processed accordingly. Please note, we cannot under any circumstances prioritise orders above others. We pick and pack orders based on the earliest placed.
I was busy and missed the sale, will you honour prices for me?
Unfortunately, our sales have very strict start and end dates and are based on AEST (Australian Eastern Standard Time). Sale prices will not be honoured outside the specific sale period under any circumstances. Sale time frames are carefully selected so every customer has a chance to purchase within them.
Can I combine my two orders to save on shipping?
Due to the volume of orders we receive during sale, we cannot combine orders under any circumstances
Can I add an item to my order?
Due to the volume of orders we receive during sale, we cannot add to or amend orders under any circumstances.
Can I use two promo codes?
If our sale requires you to enter a code, or there is already a promotion running only one code can be used at any given time.
Why did I receive a refund notification?
Due to the nature of sale, combined with the volume of orders we receive and the parameters of our systems sometimes out of stock items may occur. Our best practice is to immediately refund an item once we know it is out of stock. We will send you an email informing you of the refund. Unfortunately, we cannot offer an alternative option during sale time.
Will you be restocking 'x' item?
Unfortunately we work in limited quantities. All the products you see on the website are all we have in stock. Sale items are typically last of, end of season product and will not be restocked.
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